Contact Us

Note: Please use the contact form above for your questions. Most questions are reviewed and replied to within the same business day.

Shipping: Our goal is to ship orders the same day as long as the order is completed on the website prior to 1:30pm Pacific (4:30pm Eastern). Next Day, 2nd Day and 3 Day shipping methods prior to 2:30pm Pacific (5:30pm Eastern). Monday through Friday except US Holidays. Please Note: All shipping delivery dates are based on business days. Weekends and holidays not included.

Item Stock Status: Items that indicate "Item in Stock" on a product page are available for shipping unless there are special order notes in the body of the item description. Our website is configured so that it will not allow ordering more than what is available.

Returns: Requests for returns must be made in writing. Please use the above form. Include the Order Number, part number(s), serial number(s) if applicable. Also include a brief description of the reason for return. We do not issue RMA numbers on the telephone.

Mailing Address Note: This is mailing address only. This address is not a retail store. Please place your order on our website.
Pasadena Networks, LLC
1443 E. Washington Blvd. #125 (Returns without RMA # will be refused)
Pasadena, CA 91104

Product Support:
Ubiquiti Support
Ubiquiti Software and Drivers

Hours of Operation:
24 hours a Day, 365 Days a Year, Orders accepted on website.
9am to 5pm (Pacific) Monday through Friday except Holidays (see below), email support hours.

Telephone: 626-243-2110
Pre-Sales Support Toll Free: 866-297-2281

Depending on call volume, we may not be able to answer your question on the phone. If you are unable to reach anyone, please use the above contact form.